Respecting your Privacy
Hyne & Son Pty Ltd is committed to observing the Australian Privacy Principles for the fair handling of personal information. These principles regulate the collection, use, disclosure and storage of the personal information that we collect. They also contain rights in relation to access and correction of personal information by individuals.
This policy applies only to personal information. Personal information is information about an individual in which the individual is reasonably identifiable. It includes opinions. It also includes information whether true or not and information stored in both a material form or in other non-material forms such as in an electronic form.
What personal information do we collect and store? And how do we collect
- We only collect personal information relevant to our business relationship
with you. If you are a customer this is so that we can provide a useful
range of services and products to you. We may collect contact and
delivery details, personal information about directors or principals and
guarantors of corporate customers, financial information for credit related
purposes and information about your use of our products and services.
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- We may also collect information in relation to persons other than
customers. For example we may collect information in relation to suppliers
and contractors and also prospective suppliers, contractors and
employees. This information may include contact details, information
about directors or principals, details of personal or trade referees and
information about your educational qualifications.
- We will collect this personal information directly from you where it is
practicable or reasonable for us to do so. Sometimes we may collect
information about you from other sources. For example we may collect
information that is available from public sources or a personal or trade
referee that you nominate. Publicly available information may include
information like director details available from ASIC, information from
phone directories or information about court proceedings. We will take
such steps as are reasonable in the circumstances to make you aware of
collection of personal information from such sources. We will seek your
consent to collection or information from third parties where we are
required by law to do so.
- We may collect information about attendees to trade events or in respect
of competitions that we convene or sponsor from time to time. We may
also receive referrals from existing customers and suppliers. We may use
this information to keep individuals informed of our products and services
or future events. We will take reasonable steps to ensure that individuals
about whom we collect information in these ways are informed of this
collection and are given the opportunity to opt out from receiving
marketing materials from us.
- We may collect personal information about you to assist us to manage a
request that you make to us for access or correction in accordance with
this policy or to investigate or respond to a complaint.
- We do not usually collect sensitive information except;
- In circumstances where it is reasonably necessary to do so for the
provision of goods and services to you; or
- Where there are other specific reasons for us to do so. For example we
may collect health information about contractors or prospective
employees where we consider that information to be reasonably
required to assist in the safe management or our workplace or if we
need to do so to manage an emergency.
We will usually try to collect sensitive information from you directly or to
seek your consent to the collection of sensitive from third parties.
We do not purchase mailing lists from marketing companies.
Is your personal information secure?
- We will take such steps as are reasonable in the circumstances to protect
the personal information that we hold from misuse, interference and loss.
We will also take reasonable steps to protect the information from
unauthorized access, modification or disclosure. This may involve physical
protection of records by keeping records locked away in areas that are
not generally accessible or by adopting IT security measures.
- We manage our security risks by using up-to-date techniques and
processes that meet current industry standards to ensure that your
personal information is kept secure.
- We also take measures to destroy or permanently de-indentify personal
information when it is no longer required. Sometimes we may need to
keep records after the conclusion of transactions with you for legal or
taxation reasons. For example we may keep a record of a matter for a
period of up to 7 years after its conclusion because it is prudent to do so to
manage legal risk or because a law requires us to do so.
- We may from time to time adopt third party or cloud based data storage
solutions. We will only select a service provider that we consider to be
reputable, who in our view has adopted appropriate security measures
and whose terms and conditions we consider include satisfactory
undertakings to protect the security and integrity of the information that
we are storing.
How do we use the personal information?
We use the personal information we hold to carry out our business which
depending on the circumstances includes:
- Procuring goods and service from you where you are a supplier or
- Supplying Goods and Services in accordance with our Terms and
Conditions of Trade;
- Confirming your identity and position or title and assessing our terms of
trade with you or the organization that you represent;
- Developing products and services to meet your needs;
- Sending promotional material to you, telling you about new products or
industry developments or including you in our marketing and
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- Passing on discounts to you from suppliers;
- Managing the safety of our workplaces and the day to day operational
management of our business; and
- Assessing your application to become an employee or contractor
If we use your personal information for direct marketing purposes we will give
you the opportunity to opt out from receiving further marketing
communications. We will also comply with any additional obligations that we
may have under the Spam Act and the Do Not Call Register Act.
To whom do we disclose the personal information?
There are a number of types of persons to whom we may disclose personal
information about you depending on the circumstances. These include:
- Select organisations that perform certain functions or operations for us
such as printers, transport companies, persons involved in the organisation
or execution of trade functions or events that we conduct or sponsor and
the suppliers of other products and services to us.
- Our professional advisers such as auditors and solicitors.
- To persons involved in the credit reporting system. (Please see our
separate statement of practices in relation to credit information and
credit eligibility information referred to at the end of this policy);
- To persons to whom you have requested or given your consent to us to
disclose information to (for example to other organisations where you
have asked us to act as a trade referee). We may include specific
consents or disclosures in application forms or consents from time to time;
- To persons that you have nominated to us as your personal referees or
- Law enforcement authorities or government agencies where we are
authorised or required by law to do so (e.g. in relation to investigation of a
crime or an incident occurring in our workplace); and
- To persons like emergency services where there is a threat to the health or
safety of any person or the public or to other persons where the law allows
us to make a disclosure including permitted general situations and
permitted health situations recognised in the Australian Privacy Principles,
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We do not normally disclose personal information to overseas recipients or sell
customer lists to entities that buy and sell marketing lists.
What happens if you do not want to disclose personal information?
You have no obligation to provide any personal information requested by
us, but if you choose to withhold personal information, we may not be
able to assess an Application for Credit Account or provide you with the
products and services that depend on the collection of that information.
How can you access your personal information?
- You have a right to access the personal information we hold about you,
subject to some exceptions allowed by law, by calling or writing to us (see
contact details below). We will give you reasons for refusing a request for
access unless doing so is unreasonable in the circumstances.
- For security reasons, we will ask you to properly identify yourself to verify
your right to receive the personal information requested.
- We may charge a reasonable fee for granting you access or providing
access in a particular form if your request for access requires a substantial
effort or cost on our part. However we will not charge you a fee for your
initial request and we will tell you in advance if we propose to charge you
a fee for providing access.
- We recommend that, to ensure the accuracy of the personal information
we hold, you keep us up to date with any changes in your personal
How to request correction of personal information?
- If you believe that personal information that we hold about you is
inaccurate, out of date, incomplete or misleading (having regard to the
purpose for which it is held) then you may make a request to us to correct
- We will respond to such a request within a reasonable time (generally this
will be within 30 days of receiving your request. If we do not agree to
make a correction then we will tell you why (unless in the circumstances it
is unreasonable for us to do so). Our response will advise you of how you
may make a complaint and will include any other information that we are
required by law to include in our response.
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- If we refuse a request for correction we will comply with any obligations
that we may have under the Australian Privacy Principles to associate a
statement to the relevant personal information that it is inaccurate, out of
date, misleading or irrelevant. We will associate this statement in a way
that is apparent to the users of that personal information. We may have
regard to what steps are reasonable in the circumstances when
considering our response to associate a statement with the relevant
- We will not charge you a fee for making a request to correct information
or a request to associate a statement.
How to make a complaint?
If you consider that we have breached our obligations under the Privacy Act
1988, Australian Privacy Principles then you may do so by contacting us. We
recommend that you make your complaint in writing so that we can properly
assess the complaint.
We will consider your complaint and respond to you within a reasonable
time. Generally we will try to respond to you within 30 days of you making the
If you are still not satisfied with our response then you may consider further
options in relation to taking your complaint further. See our separate
statement in relation to credit information and credit eligibility information for
specific dispute resolution options that may be available for those categories
of personal information.
The Privacy Act also sets out procedures under which you may make a
complaint to the body that regulates privacy in relation to personal
information. You should contact the Office of the Australian Information
Commissioner (OAIC) for details about how to make a complaint. Contact
details are set out at the end of this policy.
About this policy.
We may make changes to this policy from time to time including reflecting any changes in our business, our information handling practices and the law. The most recent version of this policy will be available on our website at www.hyne.com.au.
You may also obtain a copy of this policy by contacting us using the details set out in this policy.
The date of this version of the policy is 12th August, 2016.
We may publish an additional statement from time to time in relation to
our particular practices in respect of credit information and credit
eligibility information. Elements of that policy may have more specific
comments on matters like access, correction and dealing with complaints.
How to contact us?
If you have any questions in relation to privacy, please contact us on +61 7 4121 1211 between 9.00am and 5.00pm, Monday to Friday, or write to:
160 Kent Street
Maryborough Qld 4650
For more information about privacy law and the Australian Privacy Principles, visit the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.